Six Services. Thirty Years Field Work Behind Every One of them

From forced outages to planned overhauls, Generex Consulting brings independent generator expertise to the decisions that matter most.

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INTRODUCTION

Six Core Services.
Five Continents. One Purpose

Generex Consulting brings a wealth of experience from over 30 years of history working on over 300 units, and counting! Whether you’re looking for a torque specification, or digging out of the wreckage of a forced outage, Generex has the expertise you need. We offer support from turning gear to turning gear; breaker-to-breaker, Generex is with you all the way. We understand the power plant life cycle from construction, through commissioning, during operation and maintenance, all the way to decommissioning.

Forced Outage Support

Forced Outage Support

Every customer’s worst nightmare: It’s the middle of the summer peak load season, the unit is humming along producing the big money we spend all year preparing for. Then BOOM! The unit trips offline in the blink of an eye. Chaos and fear rule the moment. The generator has experienced a stator ground or a collector flashover. Who will be your first call? At Generex, we do some of our best work under high pressure situations. We have the skills and experience to help figure out what happened, how to fix it, and where to get critical parts. We can assist designing and fabricating specialty tooling and reverse engineered parts sourcing when your business is on the line and you don’t have time to wait for the OEM.

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Forced Outage Support

Root Cause Analysis

So you've found the proverbial "smoking gun." A high voltage bushing has sprung a hydrogen leak and now your generator went up in smoke like the Hindenburg. Now what? What caused it? Without knowing the cause, how can you prevent it from happening again? Generex brings a wealth of experience in using scientific principles and sleuthing through pages of operational data trends, along with collecting information on adjacent systems that may have contributed to the fault. Never fear, Generex is here—your preferred "go to" for generator help when it matters the most. We will get to the root of the issue!

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Forced Outage Support

Recovery Planning

Now that you've got the root cause analysis completed, it's time to focus on getting the unit repaired and back online. You're a plant manager watching your profit margins evaporating with every lost hour of generation. You need parts and supplies NOW, and you don't have the luxury of waiting for the OEM to deliver. Generex specializes in reverse engineering critical generator parts with long OEM lead times. If we can't source something, we have relationships with industry affiliates who can! We support the full recovery effort—sourcing parts, planning the repair, and directing crews to execute the work. No matter what, Generex has got you covered!

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Excitation System Support

The EX in GENEREX stands for Excitation. Whether you need a standard test and inspection of your brushless or static excitation system, or troubleshooting for a unit that tripped offline, Generex has you covered. Our team has the expertise to diagnose and repair complex power electronics and field ground detection systems, ensuring your unit is back online quickly and running reliably.

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Forced Outage Support

Engineering Consulting

Generex has the engineering expertise to help clients anticipate the needs of future outage planning, as well as solving technical problems of your current outage. Example: Your stator core is loose, and you don’t have the torque specifications for your unique “odd ball” unit. We can calculate a suitable torque value to clamp the core to the proper design pressure, taking into account the age, OEM, and megawatt size of the unit. We help customers create bid specifications and RFQ’s for future work so they don’t get billed for unnecessary work, but also not missing any critical inspections.

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Forced Outage Support

Technical Field Advisor

Generex delivers expertise to critical sites where reliable power is essential. We can direct your technicians or vendors to perform repairs and act as the customer’s eyes and ears when service providers are executing work scopes. We closely monitor and drive the work to ensure it meets the highest standards, so you don’t have to worry about delays or errors. Safety of personnel and equipment is always our foremost priority, and quality workmanship is our guiding principle. Our team brings decades of hands-on experience, ensuring that every task is executed efficiently, safely, and to the exacting standards of the industry.

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WHICH SERVICE DO I NEED?

Six Problems.
Six Solutions.
One Phone Call

Generex’s six primary service offerings are available to help customers find the best solution for their generator issues. When you’re ready to turn your problems into solutions, Generex is only one click away!

No matter the challenge, whether it is planned maintenance, unexpected outages, or complex troubleshooting, Generex brings decades of experience to every situation. From small industrial units to multi-gigawatt power stations, we provide clear guidance, hands-on support, and practical solutions to keep your operations running smoothly.

Generex delivers practical, hands-on solutions for every stage of generator operation. From diagnosing issues to guiding repairs and planning maintenance, we help ensure your generators operate safely, efficiently, and without unexpected downtime.

Forced Outage Support

Generex helps find the issue and develop a recovery plan to get you back online.

Root Cause Analysis

Why did it fail, and how can we prevent future recurrence?

Technical Field Advisor

Independent guidance or craft labor supervision at OEM standards.

Engineering Consulting

Evaluations of work scopes and maintenance planning to keep your unit reliable.

Excitation System Support

Keep your excitation system running at peak performance; troubleshooting any issues.

Recovery Planning

We create a recovery plan to restore operations quickly and get your unit back online.

A Generator does not Keep Business Hours

Your generator doesn’t keep standard business hours, and neither do we. When emergency strikes, you need expert answers NOW. Whether you need help preparing a work scope for an RFQ for an outage in two years, or you need help with a unit that tripped offline two minutes ago, Generex has the expertise you need, when you need it.

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