Independent Leadership
for Forced Outages

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The Situation

A Generator Trips
Who takes the First Phone Call?

A collector fire. A stator winding failure. A hydrogen leak on a high voltage bushing. The unit goes offline. Revenue evaporates by the minute.

A large generator can produce a million dollars a day in revenue. Every hour offline is revenue the facility does not recover.

Generex experts have been fielding trouble calls now for more than 30 years and we have what it takes to help get your unit back online.

“An expert is a person who has made all the mistakes that can be made in a very narrow field.”

Niels Bohr

How Generex Approaches a Forced Outage

Four Phases. One Person.
Accountable Across all Four

01

Immediate Response

  • Virtual support within hours of the first call. Situation stabilized. Site review begun. Mobilization underway.
02

Field Assessment

  • On-site inspection. DCS trend forensics. Generator witness. Field current stator current condition at 4 and 7 axes. Visual inspection. Data collection. Operator interviews. Every detail documented.
03

Recovery Planning

  • Root cause understood. Parts identified. Sourcing routed through established partnerships. Repair strategy planned. Client leadership briefed before execution.
04

Repair Supervision & Return to Service

  • On-site supervision throughout final repair. Testing is non-negotiable. Client signs off on grid synchronization.
What the Engagement Includes

Scope of a Forced Outage Support Engagement

Response and Mobilization

  • 24/7 availability for active forced outage events worldwide
  • Virtual technical support within hours of the first call
  • On-site mobilization to the facility, anywhere in the world

Diagnosis and Recovery Planning

  • Forensic field assessment of the generator and supporting systems
  • DCS historical trend analysis
  • Parts and laboratory coordination
  • Recovery plan development with parts sourcing strategy

Execution and Return to Service

  • Direct supervision of the on-site repair team, from repair staging and commissioning validation
  • Return-to-service sign-off, grid synchronization
  • Close-out documentation

Engage Generex

A short conversation is usually enough to determine whether specialist engagement is warranted. If it is, mobilization begins immediately.