The Customer's Advocate on The Turbine Deck

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The Situation

The OEM looks out for their profits.
Generex advocates for the Customer.

So often, the customer is forced to take the OEM or other service provider’s word at face value. With Generex onsite, we become your advocate, and filter through which all recommendations and repairs must pass. We actively look out for your best interests and ensure that the work being done is the right workscope for the need.

"Integrity is not a marketing position. It is the service. Clients call Generex back because I tell them when the proposed work is not needed — and because that kind of honesty is difficult to find when every other party in the conversation has something to sell."

Charles J. Wolfe

How Generex Approaches Engineering Consulting

Four Modes of Engagement. Same Principles Across all Four

01

Independent Review of OEM or Third-party Work

  • Written review of the OEM, or third-party proposal. Technical validation. Scope pushback supported by specialist authority. The unnecessary line items get identified before the work is approved — not after the invoice arrives.
02

Bid Specification Development

  • Compare specification for upcoming outages or overhauls. Shaped to the specific unit, its history, and its likely failure modes. Competitive bids can be compared on equal terms.
03

Remote Technical Support

  • Data trends that need interpretation. Review of failed components. Parts sourcing questions. Send what you have; Generex responds with analysis, recommendations, or referrals — without the overhead of a full on-site engagement.
04

Honest Referral When work is Outside Scope

  • Rotor balance. Certain transformer issues. When a problem falls outside the specialty, Generex refers the client to a trusted affiliate. The honest referral itself is part of the service — and the reason long-term clients keep calling back.
What the Engagement Includes

Scope of an Engineering
Consulting Engagement

Review and Advisory Work

  • Independent review of OEM and third-party scope
  • Technical review of proposed costs and timelines
  • Written assessments with actionable recommendations
  • Support for client-OEM negotiations

Planning and Specification

  • Scope review for upcoming outages
  • Specification work for maintenance cycles
  • Multi-year reliability strategy development and supplier identification

Remote and Ongoing Support

  • Remote analysis of data, photographs, and documentation
  • General technical consultation on generator behavior
  • Referrals to trusted affiliates outside Generex scope
  • Retained advisory relationships for ongoing access
Technical Capability

Breadth is the Credential for
Senior Advisory Work

Thirty years. 286 generating units. Five continents. Every major OEM, every fuel sector, every major machine type. Breadth is the credential that makes senior advisory work possible - pattern-matching across hundreds of installations is what tells you whether the OEM scope in front of you is reasonable, padded, or missing something critical.

Forced Outage Support

OEM Coverage

General Electric. Siemens. Westinghouse. Brown Boveri. Electric Machinery. Koto. Certifications across Siemens, GE, AGT Services, and Doble Engineering specialist programs.

Technology Sectors

Nuclear. Hydroelectric. Geothermal. Coal and other steam. Gas and combined cycle. Industrial cogeneration. Cross-sector comparative perspective that single-sector consultants cannot offer.

Machine Types

Salient-pole Hydroelectric. Cylindrical-rotor steam and gas. Static and brushless excitation. Steam, hydrogen, and water-cooled architectures. Industrial cogeneration through multi-hundred-megawatt nuclear service.

Engage Generex as your
Independent Specialist

A short consultation establishes scope — whether you need single engagement advisory work, a bid specification for an upcoming outage, or a long-term retained relationship for ongoing access to senior technical judgment.

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